Terms & Conditions

These Terms & Conditions govern your use of the services provided by Amanah Global Travel Solutions Private Limited ("Amanah Global", "we", "us" or "our"). By enquiring, booking or using our services, you agree to these terms.

1. About us

Amanah Global Travel Solutions Private Limited is a company incorporated in India (CIN: U93090KA2019PTC120912), with its registered office at 553/36, 14 B Main, HMT Layout, Mathikere, Bengaluru – 560054, Karnataka, India. We provide travel management services including Hajj & Umrah, corporate travel, holidays, airline ticketing, visa assistance and related services.

2. Role as a travel agent

We act as an intermediary between you and third-party travel suppliers such as airlines, hotels, transport operators and visa authorities. These suppliers provide the actual travel services and impose their own terms, which apply to your booking alongside these terms.

3. Bookings and confirmation

• A booking is confirmed only once we have received the required payment and issued a written confirmation.
• You are responsible for reviewing all travel details, names, dates and documents for accuracy at the time of booking.
• Prices are subject to availability and may change due to supplier fare changes, taxes, currency fluctuation or other factors until the booking is confirmed and paid.

4. Payments

Payments are collected through secure, authorised payment gateways. Full payment or the agreed deposit must be made within the timeframe specified for your booking. Certain services require full payment in advance as mandated by suppliers.

5. Travel documents and eligibility

You are responsible for holding a valid passport, appropriate visas, and any required health documentation for your journey. While we assist with visa guidance, the grant of a visa is at the sole discretion of the relevant authorities, and we are not liable for any refusal.

6. Changes and cancellations

Changes or cancellations are subject to the terms of the relevant suppliers and to our Refund Policy. Supplier charges, non-refundable fares and applicable service fees may apply. Please refer to our Refund Policy for details.

7. Liability

As an intermediary, we are not liable for acts, errors, omissions, delays, cancellations or failures of third-party suppliers, or for events beyond our reasonable control including weather, strikes, government action, or force majeure. Our liability, where established, is limited to the value of the service fee charged by us.

8. Insurance

We strongly recommend that all travellers obtain adequate travel insurance covering cancellation, medical expenses, baggage and other risks appropriate to their journey.

9. Conduct and accuracy of information

You agree to provide accurate information and to comply with the rules of carriers, accommodation providers and destination authorities. We are not responsible for consequences arising from incorrect information supplied by you.

10. Governing law and jurisdiction

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

11. Contact